Complaints Policy

Tell us first

Call (984) 253-8579 and say what happened. You will reach Merritt, Renata or Deshawn, and between them they know every job that has gone out of here. Nobody is going to ask you for a reference number.

What happens next

• You get acknowledged on the call rather than by email three days later.
• If the fault is ours, somebody comes back out and it gets put right. There is no charge for that visit.
• If it is not clear whose it is, we come and look before deciding, and we say what we found either way.
• If it is not ours — a part that failed inside its own warranty, or a separate fault that showed up afterwards — you get told that plainly, along with what it actually is and who should be looking at it.

What we will never do

• Make resolving a complaint conditional on a review, a rating, or a testimonial.
• Ask you to sign something that stops you saying what happened.
• Publish, edit or filter customer feedback on this site — there is none on it, which is deliberate.

If a matter is not resolvable between us, you keep whatever rights you have under North Carolina law and nothing here limits them.

Raising something on this page

Anything on this page can be raised with Charlotte Commercial Door Service on (984) 253-8579. There is no form here and no address to write to; the phone is the channel.

Charlotte Commercial Door Service trades as a commercial door and hardware contractor in Charlotte, North Carolina, under independent ownership, and publishes this site at charlottecommercialdoorservice.net.